Razer Failure

While enjoying the Asus computer and well before the worst of its problems began I made an investment in a new mouse.

After visiting and gaming with grandsons, I decided to buy a gaming mouse that one of them had. It is a Razer DeathAdder Elite. It is a really sophisticated mouse, but so far I have not really used any of its gaming features, because I am not sure I could get used to all the extra buttons, remembering which is for which action in a particular game. Also, the games I play for the most part do not require quick reactions or special functions, so a standard mouse works just fine.

Less than a year after purchase I started having problems with the left click button. Most of the time it would perform a double click after only a single click, and the click and drag function did not work. These problems made gaming very difficult.

After looking online for solutions, I engaged in an online chat three times with Razer tech support. Finally, after explaining I had tried everything they suggested (cleaning the mouse, reinstalling the device and software, updating driver, etc.) I eventually ended up having to request authorization for return of merchandise (an RMA as they called it – Return Merchandise Authorization). Because the one-year warranty was still in effect, a return was possible.

Once the RMA was approved, they sent me a prepaid shipping label, and I sent the mouse back using its original packaging. (I always keep the packaging just in case…)

The RMA process went smoothly. Once they received the old mouse, they sent me a new one. I have installed it and it works well, so far. I will take great care with this one, especially while traveling, so no pressure or bumping of the mouse buttons occurs, as I suspect that may have been a contributing factor in the failure of the first one.

I will very likely never buy another gaming mouse, unless I someday am playing games that require more functions than a standard mouse has.

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.